Telehealth & Medical Direction
Two things happen under this heading, and both matter. You can book a consultation and speak with our physician face to face by video. And when a paramedic is at your house, that same physician is a phone call away — hearing what the medic is seeing and making the decision with them.
How you get this
Included with membership, or available at member rates. Not a member yet? Enrolling takes one phone call.
Book an appointment and the doctor speaks with you one to one over video — FaceTime, Zoom, Teams, whatever you already use. You explain what is going on, in English, without driving anywhere or sitting in a waiting room. A great deal gets settled right there: a recommendation, guidance on what to watch for, or a straight answer about whether this needs to be seen in person.
The second half is what happens during a call. If our medic is with you and something is unclear — a reading they want a second opinion on, a symptom that could go two ways — they bring the physician in immediately. The doctor hears the history, sees the numbers, and directs the treatment while the medic is still standing in your kitchen. You are not waiting days for an appointment to find out what is wrong.
It is the same physician either way, which means whoever answers already knows how this service runs and exactly what our crews are able to do.
What this includes
- Scheduled video consultations with the physician
- FaceTime, Zoom, or Teams — whatever you already use
- On-call physician available 24 hours
- Live medical direction during house calls and emergencies
- Guidance and treatment decisions in real time
- English-speaking physician, every time